Frequent Asked Questions
PRODUCTS
Visit our Sizing Information Center to find the size chart you’re looking for.
Certain brands have pricing policies that restrict the prices we may advertise, and therefore cannot be discounted any further. Some exclusions apply to shipping promotions. Guard Essentials Standard Shipping applies to orders received by 5:00 p.m. ET Monday through Friday for non-customized, in-stock merchandise. Guard Essential Standard Shipping normally ships same day for receipt within 5-7 business days. Saturdays, Sundays and holidays are not considered business days. To learn more, please visit our shipping information.
SHOPPING
You can have your user name and/or password emailed to you. To do this click on the “Sign In” link at the top of any of our web pages. Click on either the “Forgot your user name?” or “Forgot your password?” link found directly below the “Sign in” fields and button. Enter the email address used to set up your account and your user name/password will be emailed to you.
If you continue to have difficulty signing into your account, contact us for assistance via email.
The sales tax applied to your purchase is determined according to state and local laws and regulations. The specific tax rate is based upon the shipped from and shipped to information in your specific order. We are required by law to collect tax in all 50 states where sales tax is collected and Guard Essentials does business. We turn over all monies collected to the appropriate government agencies and we are audited by these agencies on a regular basis. Guard Essentials does not profit from the collection of sales tax.
PAYMENTS
YES! We are now offering PayPal as a form of payment. The order can’t be split between PayPal and another form of payment and all items have to be in compliance of PayPal’s use policy (If you have a product on your order that violates their policy, the PayPal option will be unavailable).
An initial authorization with the description reading Guard Essentials may appear as pending on your account. However, your credit card will not be charged until the items ship.
ORDER STATUS
To request a copy of an outstanding invoice please visit Guard Essentials Account Portal or email info@guardessentials.com
Generally, you may request items be canceled from your order via the order status page on our website if they are back ordered or are shipping directly from our suppliers. If items have already shipped from suppliers cancellation requests cannot be honored (you may still return items, however). If you require other changes to your order, please email Us at info@guardessentials.com
Sign in using your user name and password. If you do not have an account, then you can check your status via your order confirmation or order status emails.
Email Us at info@guardessentials.com